Returns Policy
TFH Gazebos guarantee customer satisfaction. If you are not completely satisfied with the goods you have bought please return them to us within 7 days of delivery, unused in the original packaging with the contents in the condition they were delivered, with your name, address and telephone number or a copy of your invoice.
Refunds:
Refunds are only accepted within 14 days of original purchase date, after this period we offer an exchange or credit note. We will issue a refund for the price you paid for the goods, less shipping charges, within 14 days of us receiving the returned goods. The customer is responsible for the goods until they reach us, if you fail to take care of the goods TFH Gazebos reserve the right to refuse return or refund.
Any item delivered different to the one you ordered will be exchanged at no extra cost to you. If the relevant item is no longer available, you will be offered the chance to exchange the item to another one of your choice or request a full refund. If you order the wrong item/s unintentionally, we will exchange it providing we receive the item/s within 7 days of delivery, unused in the original packaging and providing we have the item/s you require in stock. However, you will be liable for the extra cost of delivery. If we are to send a replacement for a faulty or defective item, you may be required to return the original item or provide evidence of the fault which must be reported within 7 days of receipt of delivery. Used goods cannot be returned without good reason and we reserve the right to repair or replace any goods proven faulty.
Manufacturing defect fault claims are required by email or post with photographic evidence. This provides us the details to make a decision to either repair or replace the goods.
*Please Note: If your time has expired to return your goods within the terms and conditions set, then your right for customer service will also have expired.
Refunds or returns are not accepted on bespoke printed items or special orders.
Refunds will be issued within 30 days from receipt of goods.
Faulty, Missing or Wrong Items:
If an item is delivered wrong, faulty, or there is a missing item, then this must be reported to us by email or calling 01277 350523 within 48 hrs of receiving the goods, items will be refunded, replaced or sent for repair at our own discretion providing the items have not been misused or damaged whilst in the possession of the customer. Items remain the responsibility of the customer until they are received by us and we will issue a refund once you have returned the goods to us within 7 days of delivery subject to the condition of the items, unused in the original packaging and providing there is no further damage other than that originally reported. No refund will be given if the items are returned damaged in transit due to poor packaging. We reserve the right to recover the cost of collections for goods returned.
In the highly unlikely event of customer dissatisfaction, please contact us on 01277 350523 to tell us about your reasons as we are committed to providing you with a first class service.
We offer between one & three years manufacturers warranty on defective parts.
Delivery:
When your delivery arrives please check the order is complete and check all boxes and packaging for damage, if damaged please mark the parcel service record as 'packaging/box damaged'. All deliveries must be signed for, if the first delivery attempt is unsuccessful a further delivery attempt will be made, if this proves to be unsuccessful any further delivery attempts will cost £10.00 per delivery. All parcels will be sent back to us after 5 days from due date of delivery if no further instructions are received from the customer for undelivered parcels due to attempted delivery.
All gazebos, large & heavy objects we send are tracked by our parcel service on a Next day delivery, but it is not a guaranteed service although 99.9% of the time our parcels arrive with our customers the next working day. If a gazebo or goods ordered are delivered late, or past a specific delivery date requested by the customer, TFH Gazebos will not be liable for any third party losses or compensation incurred by the customer.
WE DELIVER TO:
The whole of the UK, Northern Ireland, Jersey and offshore UK islands
Europe & Worldwide Destinations.
NEXT WORKING DAY DELIVERY: Mainland UK only
Deliveries are made Monday to Friday. (excluding bank holidays)
Orders placed online, out of hours or at weekends will be processed the next working day for delivery the following next working day. (excluding bank holidays)
Orders must be placed by 3pm Monday to Friday for next working day delivery.
Next working day delivery applies to Mainland UK only.
(Next working day deliveries are not guaranteed)
Saturday deliveries can be made as outlined below under Special Delivery.
Pop Up Gazebos, Event Tents and heavy accessories are delivered the next working day if ordered by 3pm to the following:
•England
•Wales
Deliveries will be on a 1-2 day Service to the following areas:
•Northern Ireland
•Scottish Highlands & Scottish Isles (limitations apply)
•Isle of Wight
48HRS
Some parts of Scotland, Channel Islands, Isles of Scilly and the Republic of Ireland can take 48 hours or more.
Smaller items are sent by Royal Mail and can take up to 3 working days.
We also deliver to Europe and most Worldwide destinations.
SPECIAL DELIVERY:
We offer special delivery options as listed below ( limitations apply), if you are unsure, call us or send us an email and we will help you with your delivery requirements.
Mainland UK
•Next working day by 12pm
•Next working day by 10.30am
•Next working day by 9.00am
•Saturday delivery
•Saturday by 10.30am
•Saturday by 9.00am
Europe and Worldwide
•Deliveries to Europe by road or air 2-7 days
•Deliveries Worldwide 2-7 days
DELIVERY METHOD:
All parcels by we send are tracked by our parcel service (not including Royal Mail 1st & 2nd class posted items), when your delivery arrives, please check the order is complete and check all boxes and packaging for damage, if damaged please mark the parcel service record as 'packaging/box damaged'.
All deliveries must be signed for, If the first delivery attempt is unsuccessful a further delivery attempt will be made, if this proves to be unsuccessful any further delivery attempts will cost £10.00 per delivery. If delivery proves to be unsuccessful, all parcels will be sent back to us after 5 days from due date of delivery if no further instructions are received from the customer.
When buying online if at the checkout you find your area or country is not available, call us on (0)1277 350524 (UK) or send us an email and we will confirm delivery arrangements.
Where applicable savings can be made on shipping charges when buying most accessories at the same time as a gazebo or event tent when shipped together.
For order tracking, enquiries and customer services contact us as below:
•Tel: 01277 350524
•Email: sales@tfhgazebos.co.uk
IMPORT DUTIES:
If your delivery address is outside the United Kingdom, you may be subject to import duties and taxes which are charged when the shipment reaches your country, any additional charges for customs clearance must be paid by you, the customer. Please note that customs policies vary from country to country and advise our customers to contact their local customs office for further information. You may also be responsible for import duties to your local authority. All actions of individual customs authorities are out of our control, the purchaser is responsible and we accept no liability for their actions.
